M500 Privacy Policy — Our Commitment to Malaysian User Data
M500 takes the protection of every user's personal information seriously. This policy clearly outlines the types of data we collect, how we use it, and your rights as a user of our platform in Malaysia.
What Information Do We Collect from Users?
When you register and use the m500 platform, we collect several categories of information to ensure the services we offer run smoothly and securely. The types of information collected are as follows:
Your full name, date of birth, email address, phone number, and login credentials provided during account registration.
Device model, operating system, browser type, IP address, and other technical data related to your use of the platform.
Transaction records in Malaysian Ringgit (MYR), including deposits and withdrawals via DuitNow, Maybank2u, and other local banks.
Pages visited, time spent, clicks, betting preferences, and activity history within the m500 platform.
How Is Your Information Used?
Every piece of information we collect is used responsibly and solely for purposes related to delivering m500's services. The following are the primary uses of your data:
Enables us to create and manage your account, process deposits and withdrawals in MYR, and ensure a seamless betting experience.
Identifying and preventing suspicious activity, account fraud, and platform abuse that could compromise the safety of other users.
Sending you account-related notifications, platform updates, and promotional information such as deposit bonuses or relevant seasonal offers.
Analysing usage patterns to improve the design, speed, and functionality of the m500 platform, delivering a better experience for all users in Malaysia.
How Do We Use Cookies and Tracking Technologies?
The m500 platform uses cookies and similar tracking technologies to enhance the user experience and understand how the platform is used. Cookies are small data files stored on your device when you browse our site.
We use three main types of cookies:
- Essential Cookies — Required for core platform functions such as login, session management, and security. Cannot be disabled.
- Performance Cookies — Collects anonymised data on how users interact with the platform to help us improve functionality and performance.
- Preference Cookies — Saves your settings and preferences so your experience feels personalised every time you return to the platform.
You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect the core functionality of the platform.
Where and How Is Your Data Stored Securely?
All m500 user data is stored on servers protected with industry-standard encryption. We apply appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, alteration, or disclosure.
Financial data such as transaction records in MYR is processed through payment channels that comply with recognised security standards. Users' bank account numbers are not stored directly in our system — only the transaction records necessary for compliance and account settlement are retained.
Data retention periods depend on the type of information and applicable legal requirements. Active account data is retained for as long as your account remains active. Once an account is closed, data is kept for the minimum period required under Malaysian regulations before being securely deleted.
Key Security Measures
- Data encryption in transit
- Secure servers with strict access controls
- Two-factor authentication for sensitive operations
- Continuous monitoring for suspicious activity
- Malaysian privacy standards compliance
Is Your Information Shared with Third Parties?
M500 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. However, in certain limited circumstances, we may share information with:
MYR transaction information is shared with legitimate payment processors such as DuitNow services and local banks to process your deposits and withdrawals.
Where required by Malaysian law or a valid court order, we may be obliged to disclose certain information to the relevant authorities.
Technical infrastructure providers who assist us in operating the platform are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.
Your Rights as an m500 User
As an m500 platform user in Malaysia, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or incomplete, you may request that we update it through customer support.
You may request the deletion of your personal data, subject to applicable record-keeping legal requirements.
You may object to the processing of your data for specific purposes, such as unwanted promotional communications.
To exercise any of the rights above, contact the m500 support team by email at [email protected], clearly stating your request and your account identification details.
Privacy Policy Changes and How to Contact Us
M500 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, Malaysian law, or platform improvements. Any material changes will be communicated via in-platform notifications or email.
We encourage you to review this page periodically to stay informed about how we handle your personal information. Continued use of the m500 platform after any changes take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our support team:
Support Email: [email protected]
Response Time: Within 1–3 business days
Language: Bahasa Melayu and English accepted
Other Questions About Our Privacy or Platform?
Visit our FAQ page for quick answers, or register a new account and start enjoying the m500 platform with full confidence.